Dispatcher / Broker Assistant

The Dispatcher / Broker Assistant is responsible for overseeing and documenting the pickup and delivery of shipments, as well as coordinating and communicating shipment information between drivers and the corresponding broker.

Job Type: Full time


  • Timely event data entry of shipment-pickup, in transit updates, delivery, obtain proof of delivery.
  • Provide customer service to identify and meet specific customer needs. Answer/make customer inquiry calls and address customer concerns.
  • Data entry of load details to expedite carrier confirmations.
  • Identifying and coordinating the prioritization of rushed/urgent/last minute shipments.
  • Other duties and responsibilities would be assigned as business demands deem necessary.


  • A team player who works well with others
  • A strong work ethic
  • Growth mindset – continually looking for ways to improve yourself and the company
  • Customer service focus
  • Bilingual preferred but not required


Other Skills We Hope to See:

  • High School Diploma/GED equivalency required; Associate Degree or equivalent preferred.
  • 0-3 years in the transportation industry experience preferred but not required
  • Proficient in Microsoft Office
  • Strong problem solving and multi-tasking skills with abilities to develop new ideas and innovative solutions.
  • High attention to details and organization.
  • Strong geographic and mapping skills. Sense of direction and coordination to build routes.
  • Great interpersonal and communication skills with customers, drivers, and co-workers—communication is key!

What we offer:

  • We provide the following health insurance coverages.
  • Health
  • Dental
  • Vision
  • Life
  • Coverage begins after 30-days of employment.
  • Insurance premiums are covered at 100% by employer.
  • 401K available

Salary based on years of experience